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1. GENERAL RESOLUTIONS
1. The warranty is issued exclusively to direct Buyers ( buying directly in the Besel company) unless the parties decided otherwise in the signed contract.
2. The Besel Company guarantees correct work of the product for which the warranty was issued provided that the product has been used the right and proper way for what it was intended and according to the rules determined in The Operating Manual and in the trade offer.
3. The warranty Period counts from the sales date, depends on the product and its length is given in the table 1.
4. The faults and variances that emerged (revealed) in the warranty period will be repaired by Besel Company free of charge.
5. The product with faults that came into being in the period determined  in point 2 can be:
a) repaired.
b) replaced with the operable identical product or of similar parameters if the repair is impossible.
c) taken over by Besel Company on the base of the correcting invoice issued to Buyer.
 It is Besel Company that decides about the choice of the way the complaint is being realised.
6. The warranty is legally binding only in Poland unless the signed contract determines otherwise

2. THE FAULTS AND DEFECTS                                                                                                                                 
1. The warranty covers exclusively faults and defects that came into being  within the product in the period when the warranty is in effect and the reason of the fault underlies in the very sold product. The warranty comprises all the elements that form the product (detailed in the specification sheet).                                                                                                                                                                                                                                                     
2. The following warranty covers the defects that arose in the process of correct operation of the product and were caused by production effects or being the result of using improper materials.
3. The warranty does not comprise the activities that are in The Operating Manual or connected with the installation which the user is obliged to do on his/her own and at his/her own expense.

3.   THE LOSS OF THE ENTITLEMENTS GIVEN BY THE WARRANTY, LIMITING OF THE RESPONSIBILITY.
1. Besel Company does not bear responsibility for the damages or improper operating  coming from mechanical or electrical damage of the sold product caused by: improper applying  of the product, improper exploitation, improper supplying and protection against the effects of emergency operating (work), a failure of Besel Company products being a result of the failure of  cooperating devices, the pollution of the products that unables expert evaluation, etc.
2. We reserve the right to withdraw from the warranty agreement, identifying operations or repair activities if the complainant did not deliver necessary documents that described the fault and the circumstances of its appearing.
3. We reserve the right to withdraw from performing the warranty service when there were any changes of the original condition (state) factory-confirmed by Besel Company made in the product or in the accompanied documents. It concerns especially: manipulation (adjustment) and modification not authorized by Besel Company scratchings or wipings off the content identifying the product, crossings-out, coverings over the documents and alterations or coordinating  accessories factory attached to the product in the way that is at variance with the delivered documents.
4. Damages of the products that resulted from storing the products  or exploitation of them in extremely unfavourable conditions for example excessive dusting, damping, temperature, chemically aggressive environment if their construction is not adapted to such conditions are not liable to the warranty repair.
5. Damages caused by acting of Force Majeure, catastrophes, floods, hurricanes, fires and other natural disasters that do not depend on Besel Company.

4.   THE PROCEDURE OF MAKING COMPLAINTS
1. The workshop of Besel Company’s Factory Service is exclusively authorized to carrying out warranty repairs.
2. The defective product should be delivered to the service workshop with the same equipment and the same connection as it was bought. It should have a packaging that guarantees protecting the product from mechanical damages during the transportation. If the above condition is not completed and the revealed damages are connected with the above this may cause the refusal of serving  the warranty.
3. It is the complainant who covers the cost of transport the defective  product.
4. The defective product has to be delivered by means of a forwarding company, mail, courier service or personally but in the last case after previous arranging with the service. We prefer complaints that are filled in the Complaint Form /Repair Form which you can find on our website www.besel.pl  but complaints in other form are accepted as well if they localize the Complainant, the description of the fault (defect) and the circumstances it revealed.

5.   TERMS OF GUARANTY REALISING
1. Recognizing the complaint as legitimate Besel Company can:
a) repair the defective product
b) replace it with the product not worse than the defective product if the repair is impossible
c) refund money directly to the Buyer within 14 days since it is established that handling the complaint is impossible in the way determined paragraphs 1a, 1b.
2. It is Besel Company that decides about the choice of the way the legitimate complaint is being realised.
3. The defective product is being repaired with the use of materials and sub-assemblies that are anticipated in the specification of the product.
4. In justified cases investigation of the complaint and repair of the product may take place in the place of installation. The way and the cost of handling such complaints is being agreed with the Buyer. If the summons of the service-staff  is unreasonable the Caller covers all the cost.
5. When it is established that the complaint is unreasonable because there were no signs that would justify the complaint Besel Company may charge the Buyer with the expenses connected with preparing an expert opinion and verification of the complaint.
6. For the replaced products or after the essential repair the period of the warranty runs anew. In other cases  it is lengthened by the time of the product’s staying in the service (article 581 of Polish Civil Code). It is Besel Company that qualifies if the repair was essential.
7. Besel Company comes into ownership of the spare parts received in the course of the repair.

6.   SERVICE PERIODS
1. Investigating the complaint should take place in within 14 work days counted from the date of receiving the product to the Service. If the Service does not take a stand and does not give an answer at this time it means that the complaint is acknowledged.
2. The repair will be carried out in the time as short as it is possible not longer than 21 days from the date of receiving the complaint. In the case of the repair with a high degree of complexity or demanding import of sub-assemblies the deadline for repair is lengthened up to 40 days. Besel Company will inform the Complainant about the above immediately.
3. In special cases when receiving the goods to Besel Company was conditional (because the Complainant did not discharge the duty of delivering the complaint form or
 return delivery was incomplete) and the attempt to communicate with the Complainant was ineffective, the Service is not obliged to fulfil the deadline given above and in extreme cases is not obliged to handle the alleged complaint.
4. If the complaint was not acknowledged and the Complainant did not collect the product from the Service for at least one month since the date of investigating the complaint the Service would summon the addressee with a registered delivery letter to collect
  a complaint return. If within the next one month since the notifying the product is not collected it will be find abandoned and liquidated without a duty of paying Buyer any compensation.

7.   RELEASING THE GOODS FROM SERVICE
1. After completing the repair within the guarantee the product will be conveyed to the Buyer (or to the person entitled by the Buyer) with endeavour and at Besel Company’s expense.
2. Individual collection from the Service is possible after previous establishing it with the Service staff.
3. The Complainant receives a minute of investigating the complaint with the documents that accompany the delivery (eg. specification, warranty card and if there is a need
 test certificate as well). The results of the researches and expert opinions different than standard that are realized by the Service are delivered at Buyer’s cost.
4. The collecting of the products after the warranty repair will be possible after the payment of the service cost in Besel Company cashier’s office or after confirming  by the proper Seller that another course of payment has been agreed.

8. REPLACEMENT OF THE PRODUCT
1. Buyer has the right to replace the product with the one free of faults:
- if the number of essential repairs within the warranty period has exceeded three and another fault that enables using the product appears
- if the Service recognizes that removing the fault is impossible or would not satisfy Buyer’s expectations fully.
2. The replaced product cannot be of worse parameters than the previous one.

9. BESEL COMPANY SERVICE RECOMMENDATIONS ON HOW TO DEAL WITH COURIER PARCELS
 In the case of a suspicion of breaking into or damaging the sent product during the transport we suggest applying the following procedure:
1. After receiving the parcel you should check the condition of the packaging in the courier’s presence. Each parcel should be protected with the tape or pallets should be wrapped with the film. If it is not there is reason to believe that the parcel has been opened by persons not entitled to do it.
2. If any damages of the packaging has been observed the parcel should be unpacked in the courier’s presence and if the content has been found damaged draw up an appropriate protocol.
3. If the damage of the parcel has been observed after the courier’s leaving despite the lack of clear marks of damaging the package a damage protocol should be drawn up. It should contain the following:
- description of the damage
- number of the bill of lading
- the date of delivery
 The protocol should be delivered to the courier company that carried out the service and the copy should be sent to Besel Company to use at the classifying courier companies.
4. Damages submitted to Besel Company in the way different than the above described will not be investigated.

10. FINAL REGULATIONS
1. Seller  does not bear responsibility for damage to one’s health if it results from the using Besel Company products in discord with the manual, destination or without keeping professional care during the use of the product.
2. If the product delivered within the warranty will be deprived of the complete equipment that was factory supplied with, Besel Company reserves the right to
  withdraw from investigating the legitimacy of the complaint up to the time when the equipment will be completed and then after one month to send the product back to the Complainant’s address. The Complainant incurs the expenses connected with the shipment.
3. In the case of delivering to Service a product without any faults or without a clear explaining the reason of the delivery and in case when the complaint is ungrounded – Besel Company may charge the customer with the cost of an expert opinion and other procedures connected with the explanation.
4. The following contract given in Warranty Terms regulates the rights and duties of the parties which Buyer should acquaint with. Any matters that are not regulated in the above, regulate Civil Code. (particularly Articles 577-581)
5. Besel Company will not bear any responsibility towards Buyer for the damages caused by the faults of the products other than really suffered. In particular warranty entitlements do not cover Buyer’s right to demand compensation for the profits lost on account of the product failure.
6. It is recommended that Buyer before purchasing the product should acquaint with the local technical, climatic and legal conditions and the safety standards of the installation or store place. It is especially vital when the product will be used in a different country.

C.    POST-WARRANTY REPAIR
1. Buyer that wants to realise the repair of the product after the warranty term or the repair of the product that comes from an unaccepted complaint can do it in Besel Company Service.
2. The product to repair is delivered to Service by Buyer and at Buyer’s expense and risk after previous Service confirmation. The parcels that were not previously submitted and agreed would not be taken. The product after the repair is collected in conditions analogous to the delivery.
3. Besel Company makes the repairs according to performing and research technology applied in Besel Company. Buyer bears the cost of the replaced parts, elements and sub-assemblies that were damaged and that replacement was necessary for the efficient functioning of the product. The cost of the service is counted like for the product repaired in Besel taking into consideration the cost of realizing the repair order.
4. The collecting of the products after the post-warranty repair will be possible after the payment of the service cost in Besel Company cashier’s office or after confirming  by the proper Seller that another course of payment has been agreed.
5. After the repair of the fault the  warranty for the term not shorter than six months is granted by the Service.
6. If the repaired product is not collected within two weeks since the notifying of  the repair  Service reserves the right to send back the product at Customer’s expense and responsibility or to count the fare at the amount of five PLN apiece a day for storing. The term of storing the product that was not collected cannot be longer than three months. After that time the product is liquidated without the possibility of demanding any claims.